Privacy Policy new1b – Personal Data Protection for Malaysia Members

New1b respects the privacy of every individual who interacts with our platform. This Privacy Policy sets out in detail how new1b — which operates the website new1b.best and related mobile applications — collects, uses, stores, protects, and in certain circumstances, shares the personal data of our members.

This document has been prepared in compliance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), the primary legislation governing the processing of personal data for commercial purposes in Malaysia. new1b is a responsible data processor and takes our obligations under this law seriously.

By registering a new1b account or using any of our services, you consent to new1b collecting and processing your personal data in the manner described in this Privacy Policy. If you do not agree with any aspect of this policy, you should not use new1b's services.

New1b collects various types of personal data depending on your relationship with the platform. The table below provides a clear overview of the data categories collected:

New1b does not collect sensitive data such as health information, religious beliefs, or political views unless specifically required by applicable law or regulation. We only process personal data that is relevant and adequate for the stated purposes.

New1b collects your personal data through various methods as you interact with our platform:

• Account Registration: When you complete the new1b registration form, you provide your identification and contact details directly. This information forms the foundation of all services we offer.
• Identity Verification (KYC): During the identity verification process required for withdrawals, you will be asked to submit identification documents such as a copy of your MyKad or passport to new1b.
• Financial Transactions: Each time you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, transaction details such as the amount, time, and payment method are automatically recorded by new1b's system.
• Platform Usage: Every action you take on the new1b platform — including the games you play such as baccarat or slots, the sports bets you place such as on the Malaysia Super League or badminton, and the lottery numbers you purchase — is recorded for account management and compliance purposes.
• Automatic Technical Data: When you visit new1b.best, technical information such as your IP address, web browser type, device, and cookie data is automatically collected by our servers. This collection happens automatically and is standard practice for any website.
• Communications with new1b: When you contact new1b customer support via live chat, email, or other channels, the content of those communications is retained for reference and service improvement purposes.
• Referral Programme: If you participate in new1b's referral programme, information relating to the members you refer and the rewards received is recorded in our system.

New1b does not purchase data lists from third parties for marketing or any other purpose. All data we hold is data that you, or the new1b platform system itself, generated through direct interaction with our platform.

New1b uses the personal data collected for the following legitimate and stated purposes:

• Account Management: Creating, verifying, and managing your new1b account, including secure login, transaction verification, and balance management.
• Payment Processing: Processing deposits and withdrawals through your chosen payment method — whether Touch 'n Go eWallet, GrabPay, DuitNow, or FPX via Maybank2u or CIMB Clicks — securely and accurately.
• Identity Verification (KYC): Complying with anti-money laundering (AML) and know your customer (KYC) requirements as mandated by applicable regulations.
• Bonus & Promotions Management: Processing bonus claims, calculating wagering requirements, and ensuring all new1b promotions are awarded only to eligible members.
• Customer Service: Providing effective customer support, addressing enquiries, resolving complaints, and continually improving your overall experience at new1b.
• Security & Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, bonus abuse, multiple account usage, and any activity that violates new1b's Terms & Conditions.
• Product Improvement: Analysing platform usage patterns on an aggregate (not individual) basis to understand the most popular games and features, and using these insights to improve new1b over time.
• Service Communications: Sending important account-related notifications such as deposit confirmations, successful withdrawal alerts, security notices, and relevant terms updates.
• Marketing (with consent): Sending information about new1b promotions, new bonuses, and special offers to members who have consented to receive marketing communications. You may withdraw this consent at any time.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including legitimate requests from competent Malaysian authorities.

New1b will not use your personal data for any purpose beyond those stated above without first notifying you and, where required, obtaining your renewed consent.

New1b does not sell, lease, or disclose members' personal data to third parties for their own marketing purposes. However, there are limited situations where new1b needs to share data with certain parties in order to operate our services properly:

• Payment Service Providers: new1b shares the transaction information required with payment providers such as FPX, Touch 'n Go, GrabPay, Boost, and ShopeePay solely for the purpose of processing your payments. These providers are bound by strict confidentiality agreements with new1b.
• Game Software Providers: Third-party game providers supplying slots, live casino baccarat, and other games on new1b may receive the minimum data necessary to run the games securely, such as player ID and related betting records.
• Technology Service Providers: Companies that provide new1b with technology infrastructure — such as cloud services, cybersecurity, and analytics — may have limited access to data strictly within the scope of their work. All such providers are bound by data processing agreements that comply with PDPA.
• Law Enforcement Authorities: new1b will disclose members' personal data to Malaysian authorities if required to do so by a valid court order, warrant, or legal directive. In such cases, new1b will comply fully with the legal requirements.
• Auditors and Professional Advisors: Accountants, lawyers, and auditors appointed by new1b may have access to data within the scope of their professional duties and are subject to professional confidentiality obligations.

New1b implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or accidental destruction. The key security measures we employ include:

• 256-bit SSL/TLS Encryption: All communications between your web browser and new1b's servers are encrypted using the latest TLS standards. This means any data in transit — including passwords, bank account information, and transaction records — cannot be read by anyone attempting to intercept the connection.
• Hashed Password Storage: Your new1b account password is not stored in plain text. We use a strong cryptographic hashing algorithm (bcrypt) to store passwords securely — not even new1b's internal staff can view your password.
• Two-Factor Authentication (2FA): new1b offers 2FA options using SMS OTP or an authenticator app as an additional security layer to protect your account from unauthorised access, even if your password is compromised.
• Suspicious Activity Monitoring: new1b's automated monitoring system continuously analyses account activity patterns to detect early signs of suspicious behaviour, such as login attempts from unusual locations or irregular transaction patterns.
• Internal Access Controls: new1b staff only have access to data required to carry out their specific duties. Access to sensitive data is restricted to designated personnel, and every instance of access is recorded in audit logs that are reviewed on a regular basis.
• Regular Security Audits: new1b conducts regular penetration testing and security audits carried out by independent cybersecurity firms to identify and address any vulnerabilities in our systems before they can be exploited.
• Incident Response Plan: new1b maintains a comprehensive cybersecurity incident response plan. In the event of any data breach affecting member data security, new1b will notify affected members and the relevant authorities within the timeframe required by law.

The new1b.best website uses cookies and similar tracking technologies to enhance the user experience and ensure certain platform features function correctly. Cookies are small text files stored on your device when you visit a website.

The types of cookies used by new1b are as follows:

• Essential Cookies: These cookies are essential for the basic functioning of the new1b website, including login sessions, account balance management, and transaction security. Without them, new1b's services cannot operate. These cookies cannot be disabled.
• Preference Cookies: These cookies save your preferences such as display language, favourite game table settings, and other display options so you do not have to reconfigure them each time you use new1b.
• Analytics Cookies: new1b uses analytics cookies to understand how members use our platform — which pages are visited most often, which features are most popular, and where users encounter difficulties. This data is used in aggregate form and is not linked to any individual's identity.
• Security Cookies: These cookies help new1b detect suspicious activity, prevent fraud, and maintain the security of user sessions while using the platform.

You can manage and delete cookies through your web browser settings. Please be aware, however, that disabling certain cookies — particularly essential cookies — may affect the functionality of the new1b platform and cause some features to not work properly. new1b recommends keeping essential cookies enabled for the best platform experience.

In operating the new1b platform, there are situations where members' personal data may be transferred to, or processed in, countries other than Malaysia — for example, when we use cloud services or technology providers whose servers are located outside Malaysia.

New1b takes reasonable steps to ensure that any such data transfers are carried out with adequate safeguards in place. These measures include:

• Only transferring data to countries with data protection standards equivalent to or higher than those of Malaysia.
• Ensuring that appropriate contractual agreements are in place between new1b and data recipients outside Malaysia, including binding data protection clauses.
• Limiting the volume and type of data transferred to the minimum required for legitimate operational purposes only.

It is important to understand that even if your data is processed on servers outside Malaysia, new1b's commitment to protecting your data remains the same as stated in this Privacy Policy and under Malaysia's PDPA. You retain the same rights to access, correct, and request deletion of your data regardless of where it is physically processed.

New1b retains members' personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required under applicable Malaysian law. Our general principle is to keep data for as long as needed — and no longer.

• Active Account Data: For the duration that your new1b account remains active, all account-related data will be retained in full to enable us to provide our services to you.
• Data After Account Closure: After your account is closed, new1b will retain certain data for a minimum period of 5 years to comply with Malaysia's anti-money laundering (AMLA) legislation and applicable tax requirements.
• Financial Transaction Records: Records of all MYR deposit and withdrawal transactions are retained for a minimum of 7 years from the transaction date to comply with Malaysia's financial and tax regulatory requirements.
• KYC Documents: MyKad copies and other identity verification documents are retained for the duration of the active account plus 5 years after account closure.
• Communication Logs: Customer support communication records are retained for 2 years from the date of communication for reference and service improvement purposes.
• Cookie Data: Session cookies are automatically deleted when you close your web browser. Persistent cookies are stored for the duration specified within each cookie — typically between 30 days and 12 months, depending on the cookie type.

Once the required retention period has expired, new1b will securely delete or anonymise your personal data in accordance with our data disposal policy. Anonymised data — where an individual's identity can no longer be determined — may be retained indefinitely for statistical and analytical purposes.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data held by new1b. new1b fully respects these rights and provides straightforward mechanisms for you to exercise them:

• Right to Access: You have the right to access the personal data that new1b holds about you. You may request a copy of this data through new1b's customer support.
• Right to Correction: If you find that personal data held by new1b is inaccurate, incomplete, or out of date, you have the right to request a correction. Certain details such as your name and date of birth can be updated directly in your new1b profile settings.
• Right to Object to Processing: You have the right to object to the processing of your personal data for direct marketing purposes at any time. Once you do so, new1b will cease using your data for that purpose with no negative impact on your core services.
• Right to Withdraw Consent: Where the processing of your data is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.
• Right to Request Erasure: In certain circumstances, you have the right to request the deletion of your personal data. However, this request may not be fully fulfilled if new1b has a legal obligation to retain the data (such as financial records required under Malaysian law).

To exercise any of the rights above, please contact new1b's data protection team by email at support@new1b.best with the subject line "PDPA Request", or via live chat within your new1b account. We will process your request within 14 business days and may require identity verification before doing so, in order to protect your data from unauthorised access.

The new1b platform is strictly for individuals aged 18 and above. new1b does not knowingly collect any personal data from children under the age of 18. If you are under 18, please do not register for or use new1b's services.

If new1b discovers that we have inadvertently collected personal data from anyone under the age of 18, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who suspect their child has registered or used new1b should contact our support team immediately at support@new1b.best so that appropriate action can be taken without delay.

New1b reserves the right to amend or update this Privacy Policy from time to time to reflect changes in applicable laws, industry practices, or the way we handle personal data. Any amendments made will be published on this page at new1b.best/privacy-policy.

The "Updated" date at the top of this document will change whenever amendments are made. For material changes — meaning changes that significantly alter how we process your personal data — new1b will notify you by email to the address registered with your account, or via an in-platform notification, at least 14 days before the amendments take effect.

Your continued use of the new1b platform after an amended Privacy Policy is published will be considered your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way new1b handles your personal data, please contact us through the following channels:

• Data Protection Email: support@new1b.best (Include "PDPA Request" in the email subject line for priority processing)
• Live Chat: Via the live chat icon in your new1b account — available 24 hours a day, 7 days a week in Bahasa Melayu and English
• WhatsApp: For Platinum and Diamond VIP members via your personal account manager's WhatsApp number

New1b is committed to responding to all privacy-related enquiries within 14 business days of receiving the request. For more complex enquiries or those requiring in-depth investigation, the response time may be longer, and we will notify you accordingly.

If you are not satisfied with new1b's response to your privacy complaint, you have the right to refer the matter to the Department of Personal Data Protection Malaysia (JPDP), which handles PDPA-related complaints in this country.