At new1b, betting is entertainment — not stress. We provide self-control tools, safe play guides, and full support to ensure every member in Malaysia can enjoy the platform in a healthy, controlled, and responsible way.
Six tools new1b provides free of charge to help you stay in control while you play
Set a maximum limit on how much you can deposit within a given period via Touch 'n Go eWallet, GrabPay, DuitNow, or FPX. Once the limit is reached, the new1b system will automatically block any additional deposits until the limit period resets. Limits can be reduced immediately, but increasing a limit requires a 48-hour cooling-off period as a safeguard.
Set your maximum loss limit per day, week, or month. When your losses reach the limit you have defined, the new1b system will automatically block any further betting for that period — even if you still have a remaining balance in your account. This is a practical way to ensure you never lose more than you can afford.
Set a limit on how many hours you are allowed to be active on the new1b platform each day. When the time limit is reached, your play session will be ended automatically and you will be prompted to take a break. Managing your time on the platform is an important part of responsible gaming, as excessive time spent playing can disrupt daily life.
If you need a break without permanently closing your account, new1b's temporary break option lets you block access to the platform for 24 hours, 7 days, or 30 days — whatever suits your needs. During the break period, you will not be able to log in, make deposits, or place any bets, including through the new1b mobile app.
If you feel you need a longer break or a permanent exclusion from the new1b platform, self-exclusion is an option we fully respect. Once a self-exclusion request is received, your account will be blocked within 24 hours and cannot be reopened during the chosen period. Any cash balance remaining in your account will be returned to you following identity verification.
New1b sends automatic reminder notifications once you have been playing for a duration you set — for example, every 30 minutes or every hour. These brief reminders act as a digital "tap on the shoulder" to help you stay aware of how long you've been on the platform and whether it's time to take a short break.
Responsible gaming is an approach to online gambling entertainment that puts player wellbeing above all else. At new1b, we believe that playing on our platform — whether that's betting on a Malaysia Super League football match, picking your 4D lottery numbers, sitting at a Live Casino baccarat table, or trying your luck on your favourite slots — should be an enjoyable, entertaining experience, not a source of stress, anxiety, or financial hardship.
Responsible gambling isn't just about providing self-control tools and leaving players to manage on their own. At new1b, it's an active commitment woven into every aspect of how we design our platform, train our customer support team, and make business decisions. We understand that online gambling, like any form of entertainment involving money, can carry risks for some individuals who may not be managing it in a healthy way.
For most Malaysian players, placing a weekly bet on their favourite EPL match, buying a lottery ticket on Wednesday, or enjoying a few rounds of baccarat online with friends is a normal leisure activity that causes no problems at all. They play within limits they set for themselves, enjoy the thrill of winning, and accept losses without it affecting their daily lives.
That said, some individuals may be at higher risk of developing gambling problems — and new1b takes its responsibility to identify, support, and protect these members seriously. Signs that someone may be forming an unhealthy relationship with gambling include playing to cover debts, borrowing money to fund gambling, hiding gambling activity from family, or feeling a strong compulsion to keep playing even after significant losses.
New1b uses analytics technology to detect activity patterns that may indicate a risk of problem gambling. If our system flags concerning patterns — such as a sudden spike in deposit amounts, repeated attempts to raise a limit that was recently lowered, or extended play sessions at unusual hours without a break — new1b's Responsible Gaming team will proactively reach out to the member in question. This isn't about passing judgment; it's about genuinely looking out for the wellbeing of the new1b community.
Responsible gambling means only ever playing with money you can afford to lose entirely. It means treating gambling as a leisure expense — like going to the cinema or buying a concert ticket — not as a source of income or a way to solve financial problems. Money needed for essentials like rent, utility bills, or your children's expenses should never find its way to the betting table.
New1b respects and values players who make use of the self-control tools we provide. Setting a deposit limit of RM100 per week and sticking to it is a sign of a mature, responsible player — not a weakness. In fact, we take pride when members use our responsible gambling features, because it means we're succeeding in our mission to create a genuinely safe and enjoyable entertainment environment for Malaysians.
Answer the questions below honestly. This is not a judgement test — it is a self-reflection tool to help you assess your relationship with gambling. If you answer "yes" to three or more questions, we encourage you to contact the new1b support team or use the self-control tools we provide.
Have you ever felt compelled to play longer or wager more than you originally planned?
Have you ever borrowed money or sold belongings to fund gambling on new1b or any other platform?
Have family members or close friends ever expressed concern about your gambling habits?
Have you ever gambled to escape problems, work stress, or feelings of sadness and anxiety?
Have you ever tried to stop gambling but found yourself unable to, even after making a firm decision to quit?
Has gambling ever affected your work performance, studies, or responsibilities toward your family?
Have you ever hidden or downplayed the actual amount of money you've spent on gambling from your partner or family members?
A few simple steps to activate self-protection on your new1b account — in under 2 minutes
Go to new1b.best and log in to your account using your email and password. Make sure you have two-factor authentication (2FA) enabled for added security when logging in.
Click your profile icon at the top right of the screen, then select "Account Settings" from the menu that appears. On mobile, this icon is typically found at the bottom of the screen in the navigation bar.
On the Account Settings page, look for and click the "Responsible Gaming" or "Self-Control" tab or menu. All of new1b's self-protection tools are clearly organised here.
Select the type of limit you want to activate — deposit limit, loss limit, or session time limit. Enter the limit value that works for you. Limits can be reduced immediately, but increasing a limit requires a 48-hour cooling-off period as a safeguard.
Once you have set your limit, click "Save" or "Confirm". You may be required to enter your account password or an SMS OTP code to verify the change as an additional security step.
If you have any difficulty using the self-control tools or wish to apply for self-exclusion, contact the new1b support team via 24/7 live chat or email at support@new1b.best. We're here to help, no questions asked.
All these limits can be set, adjusted, or activated through your new1b Account Settings
Limits how much you can deposit into new1b per day, week, or month. Example: a daily deposit limit of RM100 via Touch 'n Go eWallet or DuitNow.
Cap your maximum net loss within a given period. Once this limit is reached, new1b will block betting for the remainder of that period.
Sets a maximum value per single bet — useful for managing your stake on baccarat tables, slots, or Sports Betting.
Limit how long you can play in a single continuous session. A reminder will appear as you approach the limit, and the session will be ended automatically once it is reached.
Block access to new1b for 24 hours, 7 days, or 30 days without permanently closing your account. Your balance stays safe and your account will be reopened once the period expires.
Self-exclusion for a period of 6 months, 1 year, 5 years, or permanently. Requests are processed within 24 hours and cannot be reversed during the chosen period.
Since new1b began operating in 2019, responsible gaming has never been just a tagline tucked into a corner of our website — it is an active operating policy that shapes how we design products, train staff, and engage with members. We believe that a truly responsible online betting platform must go beyond minimum compliance, actively protecting its members from potential harm.
New1b's Responsible Gaming Team is made up of individuals specifically trained to identify and handle cases related to problem gambling. The team operates independently from new1b's marketing and commercial divisions to ensure their decisions are not influenced by short-term business interests. When the team suspects a member may be experiencing difficulties, they are empowered to reach out proactively — without requiring approval from business management.
New1b also applies responsible gaming principles to the design of our promotions and bonuses. We do not send bonus offers that could encourage members who are struggling to deposit more money. new1b's bonus programmes are designed with reasonable wagering requirements and realistic validity periods — not traps engineered to keep players on the platform longer than they should be.
On the technology side, new1b uses a behavioural monitoring system that analyses account activity data in real time to identify patterns that may indicate a problem. These patterns include: a sudden increase in deposit frequency and amounts, extended play sessions late at night or in the early hours of the morning, loss-chasing behaviour (re-depositing shortly after a significant loss), and repeated attempts to raise a recently set limit. When these patterns are detected, new1b's system automatically triggers a review by the Responsible Gaming team.
For new new1b members, the registration process includes a short responsible gaming education module that explains the risks of gambling and how to use the available self-control tools. We also encourage all new members to set deposit and play time limits from day one — not after a problem has already arisen. Prevention is always more effective than treatment.
While new1b is not in a position to provide clinical counselling or therapy services, we are always ready to guide members who need help toward the right resources. The trust our members place in new1b is the foundation of our business, and we will not compromise that trust by overlooking their wellbeing in pursuit of short-term gain.
New1b is an online betting platform intended solely for individuals aged 18 and above. If you are a parent or guardian, we encourage you to use parental control software on shared devices and to keep your login credentials secure and out of reach of minors. If you suspect that someone underage has accessed a new1b account without authorisation, please contact us immediately at support@new1b.best so we can take prompt action.
Learn More About new1bFrequently asked questions from new1b members about responsible gaming and self-control tools
Register for a free account, set your limits from day one, and enjoy sports, casino, lottery & over 200 games with peace of mind — knowing new1b is always here to help you play smart.
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